Service Design – a Structure for Learning before Teaching

Gerrit C. van der Veer, Teresa Consiglio, Laura Benvenuti
pp. 27-46, download


Service Design is a new learning domain where su9table teaching material is not (yet) available. Open Learning Resources, however, can readily been found. Triggered by the need for a course we developed a structure where students are guided through discovery learning and mutual teaching. We will show how we started from the students’ authentic goals and how we supported them by a simple structure of pacing the discovery process and merging theoretical understanding with practice in real life. For the second lifecycle of the course we developed and applied an open source interactive learning environment.

keywords: Service design; Open learning resources; Open source learning and teaching environment; Guided discovery; Moodle platform.


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